How can we help?
Self-directed accounts can be complicated. Our team is here to help.
Useful Links
ClIENT SUPPORT
Help Center
Access 24/7 self-service support resources on our Help Center. This is the best place for general or process-related questions.
Chat
Chat is available in the Choice app on the Settings page under Help. Select Contact Support, then Send us a message to launch a new chat session. You may also tap the purple chat icon in the bottom corner of this page to open a new chat window.
Live representatives are available Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central time. If you reach us after hours, we’ll respond to you when we’re back online.
Phone
Our team is available by phone from Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central time. You can reach us toll-free at 888-753-6972.
To handle your support matter via email, please open a support ticket by completing the form below. (Tap the ⊕ icon below to expand the form.)
Open a support ticket