How can we help?

Self-directed accounts can be complicated. Our team is here to help.

ClIENT SUPPORT

Help Center

Access 24/7 self-service support resources on our Help Center. This is the best place for general or process-related questions.

Chat

Chat is available in the Choice app on the Settings page under Help. Select Contact Support, then Send us a message to launch a new chat session. You may also tap the purple chat icon in the bottom corner of this page to open a new chat window.

Live representatives are available Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central time. If you reach us after hours, we’ll respond to you when we’re back online.

Phone

Schedule time for our team to call you. Available Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central time, subject to appointment availability.

Options: Choice app & digital asset support  |  Alternative asset support  |  Verifications

Email

To handle your support matter via email, please open a support ticket by completing the form below. (Tap the ⊕ icon below to expand the form.)

Open a support ticket